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PENGARUH KEPERCAYAAN DAN KEPUASAN TERHADAP LOYALIATAS MAHASISWA DI SEKOLAH TINGGI ILMU EKONOMI (STIE) PASAMAN KABUPATEN PASAMAN BARAT

PENGARUH KEPERCAYAAN DAN KEPUASAN TERHADAP LOYALIATAS MAHASISWA DI SEKOLAH TINGGI ILMU EKONOMI (STIE) PASAMAN KABUPATEN PASAMAN BARAT


Mahasiswa yang memiliki loyalitas tinggi merupakan asset perguruan tinggi karena akan memberikan rekomendasi yang positif dan mendorong teman, saudara maupun masyarakat lain yang menentukan pilihan dan menggunakan jasa pendidikan yang telah dialaminya. Tujuan dari peneliti ini adalah 1. untuk mngetahui bagaimana pengaruh kepercayaan terhadap loyalitas mahasiswa di STIE Pasaman.2. Untuk bagaimana pengaruh kepuasan terhadap loyalitas mahasiswa STIE Pasaman.3. Untuk mengetahui bagaimana pengaruh keprcayaan dan kepuasan terhadap loyalitas mahasiswa STIE Pasaman. Pengambilan sampel digunakan sampel probabilitas dengan menggunakan rumus slovin, dimana jumlah sampel penelitian ini adalah 85 orang, hasil anilisis regresi linear berganda dapat diinterpretasikan bahwa varabel kepercayaan dan kepuasan berpengaruh positif dan signifikan terhadap loyalitas karena memiliki nilai signifikan lebih kecil konstanta = 0,05. Berdasarkan pengaruh secara bersama - sama antara kepercayaan dan kepuasan terhadap loyalitas pada mahasiswa STIE Pasaman adalah 59,3% (R2=0,610). Berarti 39 % dipengaruhi oleh variable lain yang tidak diikut sertakan dalam penelitian ini.
Kata Kunci :Kepercayaan, Kepuasan dan Loyalitas
Students with high loyalty are the assets of Higher Education because they will provide positive recommendations and encourage friends, relatives and other communities to make choices and use the education services they have experienced. The purpose of this research is (1) To know how influence of trust toward student loyalty in STIE Pasaman, (2) to know how influence of satisfaction to student loyalty in STIE Pasaman, (3) To know how the influence of trust and satisfaction on student loyalty in STIE Pasaman. Sampling is used Probability Sampling by using slovin formula, where the sample amount is 85 people. The result of multiple linear regression analysis can be interpreted that the variable of trust, and satisfaction have positive and significant effect on loyalty because it has significant value less than α = 0,05. Based on the joint influence between the trust, and satisfaction on the loyalty of STIE Pasaman students is 59.3% (R2 = 0.610). Means 39% influenced by other variables not included in this study.
Kata Kunci : Kepercayaan, kepuasan dan loyalitas

Students with high loyalty are the assets of Higher Education because they will provide positive
recommendations and encourage friends, relatives and other communities to make choices and use the
education services they have experienced. The purpose of this research is (1) To know how influence of trust
toward student loyalty in STIE Pasaman, (2) to know how influence of satisfaction to student loyalty in STIE
Pasaman, (3) To know how the influence of trust and satisfaction on student loyalty in STIE Pasaman.
Sampling is used Probability Sampling by using slovin formula, where the sample amount is 85 people. The
result of multiple linear regression analysis can be interpreted that the variable of trust, and satisfaction
have positive and significant effect on loyalty because it has significant value less than α = 0,05. Based on
the joint influence between the trust, and satisfaction on the loyalty of STIE Pasaman students is 59.3% (R2
= 0.610). Means 39% influenced by other variables not included in this study.
Keywords: Trust, satisfaction and loyalty


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Detail Information

Bagian Informasi
Pernyataan Tanggungjawab -
Pengarang Eko Putra, SE. M.M - Personal Name
Edisi Publish
No. Panggil 808.13
Subyek Eko Putra, SE. M.M
Klasifikasi 808
Judul Seri
GMD Text
Bahasa Indonesia
Penerbit LPPM Sekolah Tinggi Ilmu Ekonomi Pasaman Simpang Empat
Tahun Terbit 2017
Tempat Terbit Pasaman Barat
Deskripsi Fisik
Info Detil Spesifik Vol. 05. No. 2 / 2017

  Tags :
Eko Putra, SE. M.M

Citation

. (2017).PENGARUH KEPERCAYAAN DAN KEPUASAN TERHADAP LOYALIATAS MAHASISWA DI SEKOLAH TINGGI ILMU EKONOMI (STIE) PASAMAN KABUPATEN PASAMAN BARAT.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd

 



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